Summary
Some accounts may not be updating because their sync has failed, is delayed by the bank, or the connection needs to be re-established.
Why This Happens in Nance
Each account syncs independently, so issues can affect one account while others continue to update normally.
1. Bank-Side Delay or Issue
- The bank may:
- Delay sharing updated data
- Have temporary downtime
- This can affect only specific accounts
2. Sync Failure for That Account
- Sync may fail due to:
- Temporary errors
- Network interruptions
- The account will update in the next sync attempt
3. Connection Expired
- If consent has expired for that account:
- Sync will stop
- You’ll need to reconnect the account
4. Account Not Responding During Sync
- Sometimes:
- One account responds
- Another does not
- This leads to partial updates across accounts
What You Can Do
- Check “Last Updated” for the specific account
- Wait for the next sync window
- Reconnect the account if required
Important to Know
- There is no manual sync option
- Sync depends on bank-side data availability
- Issues are usually isolated to the specific account
One account updates.
Another waits on the bank.