Summary
Your bank account may not connect to Nance due to incorrect details, OTP issues, or temporary bank-side delays.
Why This Happens in Nance
Bank connection depends on successful verification and bank response, so failures can happen at different steps.
1. Incorrect Mobile Number
- Your bank account must be linked to the same mobile number used in Nance
- If not:
- OTP verification will fail
- Account cannot be discovered
2. OTP Issues
- OTP may:
- Expire quickly
- Not be entered correctly
- This can stop the connection process
3. Bank-Side Delays or Errors
- Your bank may:
- Take time to respond
- Be temporarily unavailable
- This can delay or fail the connection
4. Account Not Supported
- If the bank is not supported:
- It won’t appear or connect in Nance
5. Network or Session Issues
- Poor internet or interruptions can:
- Break the connection flow
- Cause retries
What You Can Do
- Ensure your mobile number matches your bank records
- Enter OTP quickly and correctly
- Retry after some time if it’s a bank-side issue
- Check your internet connection
Important to Know
- Nance connects via a secure, consent-based system
- Sync depends on bank availability and response
- You must have at least one connected account to use Nance
If it doesn’t connect,
it’s usually the details—or the bank.