Summary
You may be asked to reconnect your bank account if your previous connection has expired, failed, or requires re-verification.
Why This Happens in Nance
Bank connections are consent-based and time-bound, so they may occasionally need to be re-established.
1. Consent Expired
- Bank connections are based on user consent
- After a certain period, this consent may expire
- You’ll need to reconnect to renew access
2. Sync Issues or Failures
- If Nance is unable to sync your data due to:
- Bank-side errors
- Temporary disruptions
- You may be prompted to reconnect to restore the connection
3. Bank-Side Changes
- Changes at the bank level (security updates, system changes) can:
- Break existing connections
- Reconnection ensures continued access
4. Inactive or Interrupted Sessions
- If the connection was:
- Interrupted during setup
- Not completed properly
- You may need to reconnect
What You Can Do
- Follow the steps to reconnect your bank account
- Complete OTP verification
- Wait for the account to sync again
Important to Know
- Reconnecting is safe and secure
- Your existing data remains intact
- Sync resumes after successful reconnection
Lost connection?
Reconnect to get back in sync.