Summary
Your bank connection may fail due to verification issues, incorrect details, or temporary delays from the bank side.
Why This Happens in Nance
Connecting a bank account depends on successful verification + bank response, so failures can occur at different stages.
1. Mobile Number Mismatch
- The mobile number used in Nance must match the one linked to your bank account
- If it doesn’t match:
- Account discovery fails
- Connection cannot proceed
2. OTP Verification Failure
- OTP may:
- Expire
- Be entered incorrectly
- This stops the connection process
3. Bank-Side Delay or Error
- Your bank may:
- Be slow to respond
- Have temporary downtime
- This can cause connection failure
4. Account Discovery Issues
- Sometimes your account may:
- Not be discovered immediately
- This is usually due to bank-side response delays
5. Network or Session Interruptions
- Poor internet or interruptions during the process can:
- Break the connection flow
What You Can Do
- Ensure your mobile number matches bank records
- Enter OTP quickly and correctly
- Retry after some time if it’s a bank-side issue
- Check your internet connection
Important to Know
- Nance connects via a secure, consent-based system
- Sync depends on bank availability and response
- You need at least one connected account to use Nance
Connection failed?
Check the basics first.