Summary
When reporting an issue in Nance, include clear details about the problem, steps to reproduce it, and any supporting context like screenshots.
How This Works in Nance
Providing complete and accurate information helps the support team understand and resolve your issue faster.
What You Should Include
- Issue description
- What exactly is not working
- Steps to reproduce
- What you did before the issue occurred
- When it happened
- Date and time (if relevant)
- Expected vs actual behavior
- What you expected
- What actually happened
Additional Helpful Details
- Screenshots or screen recordings
- Account or feature involved (e.g., transactions, sync, budgets)
- Any error messages shown
Why This Matters
- Reduces back-and-forth with support
- Helps identify the root cause faster
- Leads to quicker resolution
Important to Know
- More context = faster help
- You can share details via:
- Email support
The clearer you report,
the faster it gets fixed.